Complaint Department

[Thing]

So waddaya think, will I ever get a response from these guys?

Hello,



This is an automatic reply to confirm that your message has been received by

Cox Communications Security ([email protected]) describing an incident of alleged

service abuse.



Cox Communications is dedicated to ensuring that its service is used in a

manner that is consistent with the policies set forth in its Terms of Service

Agreement and Acceptable Use Policy.  Cox Communications takes all reported

abuse complaints seriously, and will handle them in accordance with the above

policies in a timely and efficient manner.  Should we require further

information regarding your complaint, we will contact you.



This may be the last reply that you receive regarding your complaint.  Please

do not, however, interpret a lack of response as a lack of action taken.

Please be assured that if we find that a customer is in violation of the above

policies, that we will take the necessary action to stop the activity in

question.



Thank you for taking the time to contact Cox Communications.

[UserLoser.]

Hmm, just emailed [email protected] // got off the phone with them, after the same person just SYN flooded me (who also did it the other night to you guys because he's autobanned from the channel)

Atleast, I'm assuming this is a complaint about vl.com being attacked?

[Grok]

So waddaya think, will I ever get a response from these guys?

Yes.  You will get an email in about 3-5 days asking you for server logs showing the attack.  I had previously sent a complaint to cox.net about someone attacking a particular service, and that's how long it took them to respond.

After I sent the logs proving the attack, I never heard from cox.net again, and the connection attempts continued from the same IP for months.

[Thing]

Yes.  You will get an email in about 3-5 days asking you for server logs showing the attack.

I already attached a log sample with my initial email.  It is interesting that the flow stopped sometime between the time I sent the email and now.  Maybe Userloser scared him. 

[Skywing]

So waddaya think, will I ever get a response from these guys?

Yes.  You will get an email in about 3-5 days asking you for server logs showing the attack.  I had previously sent a complaint to cox.net about someone attacking a particular service, and that's how long it took them to respond.

After I sent the logs proving the attack, I never heard from cox.net again, and the connection attempts continued from the same IP for months.

I think this is where you keep sending them new mails with new logs until they do something about it...