Internet Drops

[Imperceptus]

Ive had cox as my ISP since July, live in the Baton Rouge area and i have been having period service interruption with my service.  I have called and called and called cox.  5 technicians have come out to work on my lines and 1 bucket truck with system engineers.  So far nothing has worked.   

So...I decided to make a program to track when this drop happens.  It pings google every second until the ping fails.  On failing it switches to ping every hop in order from my ISP's DNS to my router.  All Fails but my router.

Now the part I really am trying to figure out, Why is this happening every 13 minutes and 14 seconds like clockwork.  The outage usually lasts for 21 seconds which is long enough to drop me from any game, sometimes its only a few seconds or less than one second. While other times its out for a few minutes.

Anyone have any clue?

Thanks in advance.

[Barabajagal]

Have you tried using no router/new router?

[Imperceptus]

Yeah I tried using a different router, also tried using a switch.  Neither helped.

[Mystical]

Yeah I tried using a different router, also tried using a switch.  Neither helped.

Do you have a split in your line anywhere? like was your line ever cut? and put back togeather if so, make it one straight wire, i've heard it can cause some packet loss. which is why i have a crappy ping but i dunno then again im stable. FISO

[Barabajagal]

Try someone connecting to you and see where it cuts off from the other side?

[Imperceptus]

I have remade all my cable's myself Stat B and used 2 different testers on the cables.  All my hardware checks out.  Andy, could you explain what you mean.  DO you mean like pull a semi static Ip and track from their location to my box for drop?

Also my TX levels check out from the node at the poll to my house.  Its perfect. 

[Barabajagal]

I mean do the same thing you did, but from the other side. Have someone do a traceroute to your ip and ping every ip along the way to see where the connection breaks from the other side. It's likely it'll be the same (get to your ISP's IP but not your router), but it could be somewhere else...

[Imperceptus]

I have asked a few people to try and so far they haven't found anything. Although I am unsure in their diligence on the matter. If you want to lemme know, i will pm you my routers outside IP.

[Barabajagal]

I've got satellite, and it's really rainy outside. My connection's probably less reliable than yours right now.

[Imperceptus]

an excert from the log to my program.  Currently using google to ping, have used others. same results though.

Code Select Expand

10/4/2008 4:41:44 PM failed to ping www.google.com
10/4/2008 4:41:44 PM   switching to ping DNS 68.105.28.11,68.105.29.11,68.105.28.12
10/4/2008 4:42:05 PM Ping to DNS succeeded, resuming ping on www.google.com

10/4/2008 4:49:50 PM failed to ping www.google.com
10/4/2008 4:49:50 PM   switching to ping DNS 68.105.28.11,68.105.29.11,68.105.28.12
10/4/2008 4:49:50 PM Ping to DNS succeeded, resuming ping on www.google.com

10/4/2008 4:54:59 PM failed to ping www.google.com
10/4/2008 4:54:59 PM   switching to ping DNS 68.105.28.11,68.105.29.11,68.105.28.12
10/4/2008 4:56:16 PM Ping to DNS succeeded, resuming ping on www.google.com

10/4/2008 5:08:15 PM failed to ping www.google.com
10/4/2008 5:08:15 PM   switching to ping DNS 68.105.28.11,68.105.29.11,68.105.28.12
10/4/2008 5:09:39 PM Ping to DNS succeeded, resuming ping on www.google.com

10/4/2008 5:21:30 PM failed to ping www.google.com
10/4/2008 5:21:30 PM   switching to ping DNS 68.105.28.11,68.105.29.11,68.105.28.12
10/4/2008 5:21:51 PM Ping to DNS succeeded, resuming ping on www.google.com

10/4/2008 5:34:46 PM failed to ping www.google.com
10/4/2008 5:34:46 PM   switching to ping DNS 68.105.28.11,68.105.29.11,68.105.28.12
10/4/2008 5:36:04 PM Ping to DNS succeeded, resuming ping on www.google.com

10/4/2008 5:38:32 PM failed to ping www.google.com
10/4/2008 5:38:32 PM   switching to ping DNS 68.105.28.11,68.105.29.11,68.105.28.12
10/4/2008 5:38:32 PM Ping to DNS succeeded, resuming ping on www.google.com


[Imperceptus]

I wanted to say that This just got resolved. my ISP apologized then credited me 6 months of service. lol.

[Mystical]

I wanted to say that This just got resolved. my ISP apologized then credited me 6 months of service. lol.

Curious, did they give you an explaination of what the problem was?

[MrRaza]

It switched, when it should routed.

Only reason necessary.